Introduction

At Alpha Mart, we value your trust and are committed to providing clear and transparent information about our refund and return process. Since we specialize in digital delivery of antivirus and computer security software, our policies are designed to protect both customers and the integrity of digital products. This document explains how refunds and returns are handled, what conditions apply, and how you can request assistance.

1. Nature of Digital Products

• Digital Delivery Only: All purchases made through Alpha Mart are delivered electronically. Product keys are sent directly to the customer’s registered email address after payment confirmation.
• No Physical Shipment: As our products are software licenses, no physical goods are shipped.
• Instant Access: Once a product key has been delivered, the software can be activated immediately.

2. Eligibility for Refunds

Refunds are available under specific circumstances to ensure fairness and compliance:

• Non-Delivery of Product Key: If you do not receive the product key within the stated delivery timeframe, you may request a refund.
• Invalid or Non-Functional Key: If the product key provided does not activate the software, and the issue cannot be resolved through our support team, a refund will be issued.
• Duplicate Purchase: If you accidentally purchase the same product more than once, you may request a refund for the duplicate order.

3. Non-Refundable Situations

Certain conditions make refunds unavailable due to the nature of digital products:

• Activated Product Keys: Once a product key has been successfully activated, it cannot be returned or refunded.
• Customer Error: Refunds are not available if the wrong product was purchased due to customer error (e.g., buying a Windows license for a Mac system).
• Change of Mind: Refunds are not issued for reasons such as no longer needing the product or deciding not to use it.

4. Return Policy

• Digital Products Cannot Be Returned: As software licenses are delivered electronically and activated instantly, returns are not possible.
• Resolution Through Support: If you encounter issues, our team will assist you in resolving them before considering a refund request.

5. Refund Request Process

To request a refund, customers must follow these steps:

1. Contact Support: Email us at support@alphamart.xyz or call our helpline at +1 (844) 751-4160.
2. Provide Order Details: Include your order number, product name, and a description of the issue.
3. Verification: Our team will verify the claim, including checking whether the product key has been activated.
4. Refund Approval: If eligible, the refund will be processed through the same payment method used at purchase.

6. Refund Timeline

• Processing Time: Approved refunds are processed within 7–10 business days.
• Payment Gateway: Refunds are issued via Stripe Payment Gateway, ensuring secure and reliable transactions.
• Notification: Customers will receive an email confirmation once the refund has been processed.

7. Customer Responsibilities

To ensure smooth processing, customers are expected to:

• Provide accurate information during purchase.
• Check system compatibility before buying software.
• Retain proof of purchase and communication records.

8. Compliance and Transparency

Alpha Mart strictly follows FTC guidelines to ensure fair business practices. We are committed to:

• Honest product descriptions.
• Transparent pricing.
• Clear communication about refund and return conditions.

9. Contact Information

For any questions or refund requests, please reach us at:

• Email: support@alphamart.xyz
• Helpline: +1 (844) 751-4160
• Address: 1930 Mozelle Dr, Marietta, GA 30062