Customer Service

At Alpha Mart, we are committed to providing dependable and responsive customer support services for all users who purchase digital antivirus and computer security software through our online store. Our goal is to ensure that every customer receives clear guidance, timely assistance, and accurate information throughout their experience with us.

We operate as an authorized reseller under the reseller programs of the brands listed on our website. We are an independent ecommerce store and are not affiliated with, owned by, or endorsed by any antivirus brand or manufacturer. All product names, logos, trademarks, and designs displayed on our website belong to their respective owners and are used only for identification and informational purposes.

Purpose of Customer Support Service

The purpose of our customer support service is to:

• Provide clear guidance on product activation and digital delivery.
• Assist customers with purchase-related inquiries.
• Ensure compliance with consumer protection laws and fair business practices.
• Maintain transparency in communication and resolution of customer concerns.

Scope of Support

Alpha Mart provides support for:

• Order inquiries: Questions about payment, delivery, or product key status.
• Digital delivery assistance: Guidance on receiving and activating product keys.
• Account and billing questions: Clarification on charges, refunds, or cancellations.
• General product information: Details about product availability, pricing, and features.

Please note: Technical support, warranty claims, and brand-specific assistance are managed directly by the respective software providers. Customers should visit the official websites of those brands for technical troubleshooting or product updates.

Customer Responsibilities

To help us serve you better, customers are encouraged to:

• Provide accurate order details when contacting support.
• Retain purchase confirmation emails for reference.
• Check spam or promotions folders for product key delivery emails.
• Contact the software provider directly for technical or warranty-related issues.

Refund and Return Assistance

Our support team assists customers in understanding the Refund and Return Policy. Since products are delivered digitally, refunds are only available under specific conditions such as non-delivery or technical errors. Customers must contact support promptly if they encounter issues.

Escalation Process

If a customer feels their concern has not been resolved, they may request escalation. Escalated cases are reviewed by senior staff to ensure fairness, transparency, and compliance with consumer protection standards.

Limitations of Support

Alpha Mart does not provide:

• Technical troubleshooting for software installation.
• Warranty claims or product updates.
• Brand-specific support beyond general purchase guidance.

For these matters, customers should consult the respective software provider’s website.